Privacy Policy

1. What We Collect

When you submit the booking request form, we collect the information you provide directly: your name, email address, phone number, country of residence, preferred dates, party size, hotel, dietary or accessibility notes, and any message you add. We do not collect payment details through this form.

2. How We Use It

• To check availability and reply to your booking request within 24 hours
• To send you a quote, confirmation emails, and — once booked — trip details and reminders
• To brief our guides, drivers, and partner venues on your party's needs (for example, dietary requirements)
• To respond to questions you send us directly

We do not use your information for automated profiling or to make decisions that produce legal effects concerning you.

3. Where It Is Stored

Booking requests are stored in a Google Workspace spreadsheet, accessible only to JIMOTT's operations team. We do not store your data on the web server itself.

4. Sharing With Third Parties

We do not sell or rent your information. We share the details necessary to run your tour — typically your name, party size, and dietary or accessibility notes — with HISHIDA Sports Tours as the operating travel agency, and with venues named in your itinerary (for example, a restaurant or onsen). Payment is processed by Stripe once your booking is confirmed; we do not see or store your card details.

5. How Long We Keep It

We retain booking request records for as long as needed to service your booking and to meet our bookkeeping and travel-agency record obligations under Japanese law, typically no more than seven years. Unconfirmed requests that do not proceed to a booking are reviewed periodically and removed once no longer needed.

6. Cookies and Analytics

This website does not currently use tracking cookies or analytics scripts. If we introduce analytics in the future, we will update this page and, where required, present a cookie notice before any non-essential cookie is set.

7. Your Rights and Contact

You may ask us at any time to see, correct, or delete the information we hold about you. Write to experience@jimott.jp and we will respond within a reasonable time.